Call of Duty®: Ghosts is committed to making this console transition as seamless and easy as possible for our fans. We know there are still a lot of questions about the transition, so we’ve compiled answers to some of the most frequently asked questions below. We will continue to update you as additional information becomes available, so be sure to check back for more. If you have questions, please leave us a comment.
General
What happens to my stats when I upgrade to a next-generation console?
When you upgrade to a next-generation console within the same console family (e.g., from Xbox 360 to Xbox One, or from PS3™ to PS4™), your Multiplayer stats and progress will move with you; so there is no need to re-start leveling up your squad from the beginning.
All you need is your Call of Duty account, which over 20 million of you already have, through registering for Call of Duty ELITE. Your Call of Duty account will also grant access to the Call of Duty App.
If you don’t have a Call of Duty account, you will be able to register in-game in Call of Duty: Ghosts, or you can register for free online right now to be ready. Click here to register for a Call of Duty account.
What happens to my Free Fall Bonus Map when I upgrade to a next-generation console?
Just like your stats, when you upgrade to a next-generation console within the same console family (e.g., from Xbox 360 to Xbox One, or from PS3™ to PS4™), your Free Fall Bonus Map will move with you if redeemed by May 31, 2014.
After I upgrade to a new console, what happens to my stats if I play on a friend’s console or on an older platform?
Link your Call of Duty account to your Xbox Live gamertag or PSN ID and any time you play, while signed in with that Xbox Live gamertag or PSN ID, your progress will be retained. Whether you play on your console, or sign in on your friend’s console, within the same console family, your progress will be retained. Your progress will also follow your linked Xbox Live gamertag or PSN ID when you and your friends upgrade to next-gen console (all within the same console family only). There is no cost for for this benefit.
Xbox
How does the Xbox next-generation upgrade program work?
Microsoft offers the Xbox 360 + Xbox One Digital Combo, a disc-less dual-license that provides the Xbox 360 digital version of Call of Duty: Ghosts, as well as the Xbox One digital version of Call of Duty: Ghosts – linked and unlocked via a user’s Xbox Live gamertag. The Xbox 360 + Xbox One Digital Combo will be available at participating retailers for a suggested retail price of $69.99.
Alternatively, via the Xbox Live Market place, players can also purchase an Xbox 360 digital version of Call of Duty: Ghosts for a suggested retail price of $59.99. And when ready to upgrade to Xbox One, players can purchase a digital Xbox One version of Call of Duty: Ghosts for a suggested retail price of just $10 until March 31, 2014. This also applies to Call of Duty: Ghosts Digital Hardened Edition purchases.
If I play on Xbox 360, what other retailer next-generation upgrade options are available?
To-date several retail options have been announced for Xbox 360 players to transition to the Xbox One version of Call of Duty: Ghosts.
GamesStop (US)
GameStop Power Up Rewards members will be eligible to trade in their Xbox 360 copy of Call of Duty: Ghosts and get the Xbox One version for just $9.99. Visit http://www.gamestop.com/nextgenoffer for more details on this option. Offer valid until December 31, 2013 or while supplies last.
GameStop (Various European Markets)
Trade in your copy of Call of Duty: Ghosts on Xbox 360 and purchase the Xbox One version for a significantly reduced upgrade fee. Offer valid until December 31, 2013 or while supplies last. Go in-store for more details.
Amazon (US)
Until December 31, 2013 or while supplies last, trade in your copy of Call of Duty: Ghosts on Xbox 360 and get a $25 bonus credit toward your Xbox One version in addition to your trade-in value of at least $25. These special trade-in values are good for a limited time as quantities are limited. Click here for more information on how Amazon’s program works.
Best Buy (US)
Players who buy the Xbox 360 version of Call of Duty: Ghosts will receive a $10 coupon via e-mail valid towards the purchase of the Xbox One version of Call of Duty: Ghosts. Then, when ready to upgrade, players can exchange their Xbox 360 copy of the game for a minimum value of $40, which combined with the $10 coupon will allow them to get the Xbox One version for $9.99. Offer valid until December 31st, 2013. More information on this program can be found here.
GAME (UK)
GAME will be giving Xbox 360 players approximately £40 in trade in value when you upgrade to Call of Duty: Ghosts on Xbox One. Offer ends December 24th, 2013. Go to GAME for complete details and step-by-step instructions.
EB Games (Canada)
In Canada, EB Games allows you to enjoy playing the Xbox 360 version of Call of Duty: Ghosts now and trade up to the new Xbox One version of Call of Duty: Ghosts for just $9.99. Visit http://www.ebgames.ca/collection/play-now-upgrade-later for more details on this option.
Microsoft Store (US)
Buy Call of Duty: Ghosts on Xbox 360 and you can trade-in later for the Xbox One version for only $9.99. The offer is valid at Microsoft Store locations until December 31st, 2013. Visit Microsoft.com for more details.
The above programs are available for a limited time only and are offered directly by the participating retailers; contact the applicable retailers for specific requirements. All prices, terms, and conditions are set by the retailer.
How does the Xbox next-generation upgrade program work for Hardened Edition or Prestige Edition? Will I have to return my SteelBookTM?
In order to upgrade, you can leverage some of the retail options listed above. Some retailers will accept the disc without the SteelBookTM. Please see individual retailer websites for details.
When I buy the Hardened Edition or Prestige Edition on Xbox 360, will the Season Pass and digital content that comes with it, transfer to Xbox One when I upgrade?
Yes, when you buy the Call of Duty: Ghosts Xbox 360 Hardened Edition, Digital Hardened Edition, or Prestige Edition, you will receive access to download the equivalent Xbox One Season Pass and digital content on Xbox One, FREE of charge. You simply need to upgrade your game and Season Pass to the Xbox One version by May 31, 2014, and your content will then be available for download and play on your Xbox One (using the same Xbox Live account).
When I buy the Season Pass on Xbox 360, will I have access to the digital content on Xbox One when I upgrade?
When you buy the Call of Duty: Ghosts Xbox 360 Season Pass in the Xbox Live Marketplace, you will automatically receive access to download the equivalent Xbox One Season Pass on Xbox One, FREE of charge. You simply need to upgrade your game and Season Pass to the Xbox One version in the Xbox Live Marketplace by May 31, 2014and your content will then be available for download and play on your Xbox One (using the same Xbox Live account).
When I upgrade from digital download for Xbox 360 to digital download for Xbox One, will my digital Xbox 360 game license be deactivated?
No, Xbox 360 game license will not be deactivated. Both game licenses will be retained.
PlayStation
How does Sony’s PlayStation next-gen upgrade program work?
For a limited time, when gamers buy the disc or digital version of Call of Duty: Ghosts for PlayStation®3 (including Hardened and Prestige Editions), they can download a PlayStation®4 digital copy of the same game from the PlayStation® Store for a $9.99. This offer expires March 31, 2014. Seehttp://us.playstation.com/digitalupgrade for more information.
Alternatively, via the PlayStation Store or Sony Entertainment Network Store, players can also purchase a PS3 digital version of Call of Duty: Ghosts for a suggested retail price of $59.99. And when ready to upgrade to PS4, players can purchase a digital PS4 version of Call of Duty: Ghosts for a suggested retail price of just $9.99 until March 31, 2014. This also applies to Call of Duty: Ghosts Digital Hardened Edition purchases.
If I play on PS3, what other retailer next-generation upgrade options are available?
GameStop (Various European Markets)
Trade in your copy of Call of Duty: Ghosts on PS3 and purchase the PS4 version for a significantly reduced upgrade fee. Offer valid until December 31st, 2013 or while supply lasts. Go in-store for more details.
GAME (UK)
GAME will be giving PS3 players approximately £40 in trade in value when you upgrade to Call of Duty: Ghosts on PS4™. Offer ends December 24th, 2013. Go to GAME for complete details and step-by-step instructions.
The above programs are available for a limited time only and are offered directly by the participating retailers; contact the applicable retailers for specific requirements. All prices, terms, and conditions are set by the retailer.
When I buy the Hardened Edition or Prestige Edition on PS3, will the Season Pass and digital content that comes with it, transfer to PS4 when I upgrade?
Yes, when you buy the Call of Duty: Ghosts PS3 Hardened Edition or Prestige Edition, your Season Pass DLC and digital content will go with you to PS4 for no additional charge. You simply need to activate your PS3 Season Pass no later than March 31, 2014, and purchase and activate your PS4 console by March 31, 2014 and your content will then be available on your PS4 (using the same PSN account).
When I buy the Season Pass on PS3, will I have access to the digital content on PS4 when I upgrade?
When you buy the Call of Duty: Ghosts PS3 Season Pass, that Season Pass DLC will go with you to PS4 for no additional charge. You simply need to buy and activate your PS3 Season Pass no later than March 31, 2014, and purchase and activate your PS4™ console by March 31, 2014 and your content will then be available on your PS4 (using the same PSN account).
When I upgrade from digital download for PS3 to digital download for PS4, will my digital PS3 game license be deactivated?
No, PS3 game license will not be deactivated. Both game licenses will be retained.
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